Foundation Recertification

Foundation Recertification

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

Emergency Medical Dispatch Recertification

Emergency Medical Dispatch Recertification

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

Emergency Medical Dispatch Recertification

Emergency Medical Dispatch Recertification

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

Fire Service Dispatch Recertification

Fire Service Dispatch Recertification

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders.

Law Enforcement Dispatch Recertification

Law Enforcement Dispatch Recertification

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers.

Call Assessment Recertification

Call Assessment Recertification

This recertification course explores quality assurance principles and provides you with the skills needed to conduct reviews of your call handlers. The information contained in this course serves as the building block to your success as a highly-trained call assessor.