Foundation

Foundation

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

Emergency Medical Dispatch Certification

Emergency Medical Dispatch Certification

This certification course explores communication techniques that enable telecommunicators to have a direct impact on the successful outcome of a medical emergency, and provides an overview of medically-proven methods for gathering call information in an efficient manner, while determining the urgency of the call.

Fire Service Dispatch Certification

Fire Service Dispatch Certification

This certification course examines the role of the telecommunicator in answering calls related to fire rescue emergencies and the dispatch of appropriate human and physical resources to fire related incidents such as fires, hazardous materials incidents, disasters, rescue and extrication situations.

Law Enforcement Dispatch Certification

Law Enforcement Dispatch Certification

This certification course explains the role of the telecommunicator in answering calls related to law enforcement emergencies such as burglaries, robberies, domestic violence, and crisis interventions.

EMD Telecommunicator-CPR

EMD Telecommunicator-CPR

This course teaches how to quickly recognize scenarios where a patient requires immediate CPR, and how to relay effective CPR instructions by phone to the caller.

Telecommunicator-CPR

Telecommunicator-CPR

This course teaches how to quickly recognize scenarios where a patient requires immediate CPR, and how to relay effective CPR instructions by phone to the caller.

Call Assessment Certification

Call Assessment Certification

This course will empower you with the knowledge, tools, and skills to perform ongoing call assessments.

Call Assessment Certification

Call Assessment Certification

This course will empower you with the knowledge, tools, and skills to perform ongoing call assessments.